https://thecollegeinvestor.com/32423/novo-review/ Navigating Money And Education Sat, 08 Jun 2024 03:50:06 +0000 hourly 1 https://thecollegeinvestor.com/32423/novo-review/#comment-471924 Tue, 14 Jun 2022 19:25:13 +0000 https://thecollegeinvestor.com/?p=32423#comment-471924 BEWARE. I have wasted hours upon hours of my time trying to accomplish basic banking tasks with Novo. For example, I needed my debit card replaced and called the number listed on their site for that specific task. The woman who answered asked me what company I was trying to reach (it seemed like she didn’t actually work for Novo and was handling calls for a bunch of different companies), she couldn’t locate my account, and said she couldn’t help me. After several frustrating interactions like that with them, I found a new, better bank. I’ve requested a closing statement (which they are required to provide by law since I had EFT transactions during the period), and they are refusing to send me one. There is also no way to speak with customer service unless you are an active customer. STAY AWAY from this so-called bank. There’s a big reason they’re free–it will cost you more in time than any other bank could ever charge in fees. There are so many other options out there (ex: BlueVine, CapitalOne, etc.).

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