Comments on: Citizens Bank Student Loans Review: Pros And Cons https://thecollegeinvestor.com/17434/citizens-bank-review/ Navigating Money And Education Thu, 01 Aug 2024 15:00:35 +0000 hourly 1 By: Robert Farrington https://thecollegeinvestor.com/17434/citizens-bank-review/#comment-328302 Tue, 26 Sep 2017 22:54:09 +0000 https://thecollegeinvestor.com/?p=17434#comment-328302 In reply to Ann Steidel.

First, you can always file a complaint with the CFPB at consumerfinance.gov/complaint

Second, if you received the second half of the loan, you can immediately send it back as a payment and then you won’t have it any longer.

]]> By: Ann Steidel https://thecollegeinvestor.com/17434/citizens-bank-review/#comment-328295 Tue, 26 Sep 2017 21:08:55 +0000 https://thecollegeinvestor.com/?p=17434#comment-328295 They disbursed half the loan to the college for the first semester and they based my payment on the full amount! So my payment is DOUBLE what it should be! That’s great, they keep half the money and charge you based on the full loan. They also said they would call the school and only pay the balance of what was owed. They didn’t do that, they just sent half of the loan amount and now I am overpaid at the school — more interest for them. I have complaint in at the Attorney General’s so now it has escalated to the “Office of the Chairman” at Citizen’s Bank. They keep saying someone will call me, but no one ever does and here I sit with a DOUBLE PAYMENT due! I have told them I don’t want to take the other half of the loan.

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